I. Introductory Provisions
1. The “Provider” is the business company EU DIGITAL SOLUTIONS LTD, Company No. 16621031, with its registered office at ENTERPRISE HOUSE, 2 PASS STREET, OLDHAM, MANCHESTER, OL9 6HZ, incorporated in England and Wales under the Companies Act 2006 as a limited company.
2. The “Customer” means a natural or legal person who orders a service from the Provider via this website.
3. The “Electronic Highway Vignette” means a paid time-based fee for a Vehicle, recorded in the central vehicle register under the license plate number, for the selected period of use of the tolled road.
4. The Provider arranges the purchase of the Electronic Highway Vignette for its customers in the following countries: Czech Republic, Slovakia, Hungary, Romania, Slovenia.
5. The term “SFDI” means State Fund for Transport Infrastructure (SFDI), ID No. 70856508, Sokolovská 1955/278, 190 00 Prague 9, Czech Republic, established by Act No. 104/2000 Coll., on the State Fund for Transport Infrastructure, of 4 April 2000, effective from 1 July 2000. More information can be found at https://edalnice.cz.
6. The term “SAS” means Scala Assistance SRL, with its registered office at Cluj-Napoca, str. București, nr. 29/13, Jud. Cluj. More information can be found at https://www.roviniete.ro/en/info/despre-noi.
7. The term “NDS” means Národná diaľničná spoločnosť, a.s., with its registered office at Dúbravská cesta 14, Bratislava 841 04, Slovak Republic, pursuant to Act No. 639/2004 Coll. on the National Motorway Company and on amendments to Act No. 135/1961 Coll. on Roads (Road Act), as amended. Under Act No. 488/2013 Coll. on Highway Vignettes, NDS is the administrator of vignette collection.
8. The term “DARS” means Družba za avtoceste v Republiki Sloveniji, with its registered office at Cesta XIV. Divizije 4, 3000 Celje, ID: SI92473717. More information can be found at https://evinjeta.dars.si.
9. The term “NTPS” means National Toll Payment Services Plc., with its registered office at H-1134 Budapest, Váci út 45. B building, ID: 01-10-043108.
10. The subject of these General Terms and Conditions (“GTC”) is the regulation of the rights and obligations of the contracting parties arising from an order, under which the Provider undertakes to ensure the purchase of an electronic highway vignette for the Customer, and the Customer undertakes to pay the agreed price (remuneration).
11. The Authorized Entities are SFDI, SAS, NDS, DARS, NTPS.
12. The “Service” means the arrangement of the purchase of an electronic highway vignette by the Provider on behalf of the Customer from the Authorized Entity.
13. The “Vehicle” means a specific motor vehicle for which the electronic highway vignette is to be purchased, as designated by the Customer in the order by entering the license plate number of the relevant state of registration.
14. The Provider is not an official seller of the electronic highway vignette. The official sellers of electronic highway vignettes for individual states are always the Authorized Entities. Based on the order, the Provider arranges the conclusion of a purchase contract between the Customer and the Authorized Entity, the subject of which is the electronic highway vignette.
15. The “Consumer” means a natural person who, outside the scope of their business activities or outside the scope of the independent exercise of their profession, concludes a contract with the Provider or otherwise deals with the Provider. Other persons are not considered consumers.
16. By confirming the order and agreeing to these GTC, the customer expressly declares that they are entering into the contract outside the scope of their business activities. If the customer's declaration proves to be false, the customer shall bear all negative consequences associated with this.
II. Price and Payment Terms
1. The Customer is obliged to pay the Provider the agreed price according to the order. The price includes the purchase price of the electronic highway vignette and the Provider’s remuneration for fulfilling the obligations under the order and these GTC. The Provider informs about service prices on this website, stating that the total price of the electronic highway vignette depends on the vehicle category and the duration of the time-based fee. The total price consists of the purchase price of the electronic highway vignette and the Provider’s fee for processing the order.
2. The Customer is obliged to pay the price for the provision of the service in accordance with the order.
3. The obligation to pay the price is considered fulfilled once the full amount has been credited to the Provider’s account.
III. Subject of the Order
1. The Customer is obliged to fill in all required data in the order truthfully and accurately. Otherwise, they risk that the electronic highway vignette will not be validly purchased. The Customer is responsible for the truthfulness and accuracy of all data entered in the order. The Provider is not liable for any errors or defects of the electronic highway vignette arising from the incorrect data provided in the order. Once the service has been provided, data cannot be corrected or changed, unless otherwise stipulated by these GTC.
2. The Customer acknowledges that the Provider arranges Services in multiple EU countries, and before completing the order, the Customer must verify that they ordered the service for the requested country. The Provider recommends verifying this before finalizing the order, as the Electronic Highway Vignette is valid only in the respective country (or specific territory).
3. The Customer is obliged to fill in all required vehicle information and other details specified in the order.
4. The order is concluded via the web interface (see Art. I, para. 2 of these GTC). Before completing the order, the Customer is informed of the total price of the ordered service. The service price varies depending on the duration of the electronic highway vignette validity, the vehicle’s fuel type, vehicle category, and, in the case of an annual vignette, also territorial validity. The Provider accepts the proposal to conclude the contract (order) either by sending confirmation to the Customer’s email address or by actually providing the service.
5. The concluded contract (order) is archived by the Provider for the purpose of successful fulfillment and is not accessible to third parties. Information about individual technical steps leading to the conclusion of the contract is evident from the ordering process in the web interface, and the Customer has the possibility to check and correct the order before sending it.
6. By submitting the order via the web interface, the Customer authorizes the Provider to arrange the purchase of the electronic highway vignette.
7. Based on the data provided in the order, the Provider is obliged to carry out the purchase of the electronic highway vignette on behalf of the Customer, i.e., to provide the service. The rights and obligations from the purchase of the electronic highway vignette are governed by the general terms and conditions issued for each country by the Authorized Entity. SAS terms are available at https://www.roviniete.ro/en/info/termeni-si-conditii. NDS terms are available at https://eznamka.sk/sk/zakaznicke-sluzby/vseobecne-podmienky-uhrady. DARS terms are available at https://evinjeta.dars.si. NTPS terms are available at https://ematrica.nemzetiutdij.hu/en/vignette-purchase/vehicle-data-vignette-selection.
IV. Rights and Obligations
1. The Provider is particularly obliged to fulfill all obligations from the order, i.e., to provide the service properly and on time.
2. The Provider duly provides the service by sending confirmation of vehicle registration in the system of the electronic vignette operator to the email specified by the Customer in the order. The Customer is responsible for the availability of their email inbox. The Provider’s obligation to provide the service is fulfilled at the moment the confirmation is sent by email.
3. The Provider is obliged to process the order no later than within two business days. However, the Provider is not liable for any outages in a system not operated by the Provider.
4. The Provider is obliged to provide the service honestly and carefully according to their abilities; using every means required by the nature of the matter, as well as those consistent with the Customer’s will.
5. The Customer is entitled to use the tolled sections of motorways only after receiving the confirmation under Art. IV, para. 2 of these GTC. Otherwise, they risk a fine from public authorities.
6. The Customer is entitled to request in writing that the Provider arranges a change of the vehicle’s license plate number on the electronic highway vignette. The Provider charges a fee of 40 EUR for processing this change. The Provider undertakes to handle this request within 5 business days if accepted.
7. The Customer may revoke the order at will; however, they shall reimburse the Provider for costs incurred up to that point and any damage suffered, as well as a portion of the fee corresponding to the effort expended by the Provider. If the service has already been provided and the order thus fulfilled, the Customer is not entitled to demand a refund of the paid amount.
8. Any changes or cancellations of the Electronic Highway Vignette are governed by the conditions of the Authorized Entities and must be applied for directly with them.
V. Liability for Defects
1. The Provider is liable for proper provision of the service, i.e., for duly fulfilling the order.
2. A Customer is entitled to notify defects in the provided service by email or in writing to the Provider’s registered office at ENTERPRISE HOUSE, 2 PASS STREET, OLDHAM, MANCHESTER, OL9 6HZ. Delivery to the Provider’s data mailbox shall also be deemed written form. The Customer must notify the defect without undue delay after becoming aware of it, at the latest within the statutory periods, i.e., within two years.
3. The service is not deemed defective if the Provider arranged the purchase of the electronic highway vignette based on incorrect data provided by the Customer.
4. A delay in providing the service not caused by the Provider is not considered a defect of the service.
VI. Withdrawal from the Contract
1. Withdrawal from the order is possible only for reasons exhaustively defined by law or for reasons specified in these GTC.
2. A Customer is entitled to withdraw from the order (contract) within the statutory period of 14 days without giving a reason. By withdrawing, the contract (order) is canceled from the beginning, and the parties are obliged to return everything provided under the contract (order). The Customer may withdraw from the contract in writing to the Provider’s registered office or electronically to the email: info@electronic-vignette.eu. However, the Customer is not entitled to withdraw from the order (contract) if the service has been fully provided. The Customer is also not entitled to withdraw if they requested the Provider to provide the service before the expiry of the 14-day withdrawal period and the service was already provided before the expiry of this period. NOTE: It is expressly stated that the moment of service provision is not tied to the start of validity of the electronic highway vignette but to the moment of procurement of the electronic highway vignette.
VII. Final Provisions
1. The rights and obligations of the Contracting Parties not expressly regulated in these General Terms and Conditions or in the contract (order) shall be governed by the relevant provisions of law, in particular the Civil Code and applicable consumer protection legislation.
2. The consumer acknowledges that, in accordance with applicable legislation, they have the right to out-of-court resolution of a consumer dispute before the competent authority. In Romania, this authority is Centrul European al Consumatorilor din România. More information is available at https://eccromania.ro/language/en/complaints/.
3. Disputes may also be resolved online via the designated ODR platform (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage).
4. In Slovakia, the authority for resolving consumer disputes is the Slovak Trade Inspection (www.soi.sk). If no out-of-court settlement is reached, the competent court will decide the matter.
5. In Slovenia, consumer protection is governed by the Consumer Protection Act (Official Gazette of the Republic of Slovenia, No 98/04 – official consolidated text, 114/06 – ZUE, 126/07, 86/09, 78/11, 38/14, 19/15, 55/17 – ZKolT and 31/18). The supervisory authority is the Market Inspectorate of RS, Parmova 33, Ljubljana. More information is available at http://www.ti.gov.si/.
6. In Hungary, consumers are entitled, under applicable law, to out-of-court resolution of consumer disputes before the competent authority. The Act CLV of 1997 on Consumer Protection (Sections 18–37/A) established the Arbitration Board. Consumers may initiate out-of-court dispute resolution before this body. More information is available at https://mkik.hu/a-bekelteto-testuletek-teruleti-honlapjai. If no out-of-court settlement is reached, the consumer may turn to the competent court.
7. Disputes may also be resolved online via the designated ODR platform (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage).
8. The competent courts for resolving disputes arising from these GTC are the courts of the Czech Republic. The rights and obligations between the parties shall be governed by the substantive law of the Czech Republic.